CAREERS

Bronstein Container is a 4th generation family business, which distributes many types of industrial packaging – such as pails, drums, cans & bottles, etc. We are located in Syracuse, NY, and have roots in the industrial packaging industry that go back over 100 years!

We seek dedicated, creative and hard-working people, who want to grow with the company.  We are a well-established business with long-term employees that have been part of our “family” ranging from 15 to over 30 years.  We desire team members that are looking for a career, not just a job. Our office positions are set in a comfortable, modern office that has a “small business” feel.

Currently Accepting Applications for:

CUSTOMER SERVICE / INSIDE SALES COORDINATOR

 

JOB SUMMARY:

Working in a high-energy, fast paced environment as a primary contact/resource for existing customers and prospects.  This employee must be knowledgeable, accurate & proficient with:

  • Our Product Specifications/Making Product Recommendations, Pricing & Quoting
  • Ensure Excellent Service Standards and Respond to customer/prospect inquiries in a Timely Manner
  • Ensure and Maintain a Consistent High Level of Customer Satisfaction.  
  • Good Organizational Skills are a Must.  Multi-Tasking & Ongoing Prioritizing are an absolute for anyone considering this position.

 

ALL APPLICANTS MUST HAVE BUSINESS-TO-BUSINESS EXPERIENCE, INCLUDING:

  • QUALIFYING CUSTOMERS’ NEEDS AND MAKING PRODUCT RECOMMENDATIONS
  • SALES EXPERIENCE – NOT JUST TAKING CALLS & HANDLING COMPLAINTS.
  • BUSINESS & CRM SOFTWARE – CRM Leads & Opportunities, Quote Generation, Sales Order Entry, Accounting, Inventory, etc.

 

 RESPONSIBILITIESThis Position includes Regular Participation in some or all of the following:

  • Act as a primary contact/resource for existing customers, regarding product inquiries/specifications, pricing, and product availability. Respond to customer inquiries in a timely & professional manner.
  • Sales Order Entry – Received via Email & Phone, etc.
  • Manage Inquiries from Potential Customers & Leads: Identify their requirements. Make Product Recommendations. Prepare and Send Quotes.
  • Proactively Follow-Up & Track: Leads/Inquiries/Sales Opportunities, Quotes, etc.
  • Coordinate with Shipping to Schedule Customers’ Orders and Update Order Status with Customers.
  • Maintain Up-To-Date Customer Records, including contact, product & pricing information, etc.
  • Maintain Productive Relationships existing customers – via proactive and regular contact. Promote New and Existing Products during customer/prospect interactions.
  • Manage Lead Generation Program – Market Research & Cold-Calling to generate New Business.
  • Support for Outside Sales.
  • Assist Sales Manager in the monitoring of customer order patterns.
  • Product Sourcing.
  • Participation in Miscellaneous Projects/Programs.

 

REQUIRED CHARACTER TRAITS:

  • Self-Motivating
  • Highly Organized
  • Creative
  • Problem Solver
  • Friendly
  • Confident
  • Professional
  • Team Player

 

REQUIRED SKILLS & EXPERIENCE:

  • Strong Communication and “People” Skills
  • Proficiency in Microsoft Office 365 Software.
  • Strong Experience with Business/CRM Software.
  • Ability to learn Technical Specifications & Have Knowledge, to properly represent our products.
  • Independently Manage Workload, Multi-Task, Be Organized, Prioritize and Manage Time Effectively in a fast-paced environment.
  • Can Work Independently, as well as Works Well in a Team Environment

 

REQUIRED EDUCATION & WORK EXPERIENCE:

  • A 4-Year High School Education/Diploma is required. A 2-Year Associates Degree in Business (or equivalent) is preferred.
  • A minimum of Two-Years of business experience is required. This experience should be in the area or areas of Customer Service, Sales, Purchasing, etc. Business to Business experience is preferred.
  • Any equivalent combination of education, training, and experience will be considered.

 

Benefits

Health Insurance, Paid – Vacation, Holidays & Sick Leave, Profit Sharing

Job Type: Full-time

TO APPLY, PLEASE SEND YOUR RESUME TO Jobs@BronsteinContainer.com and put “CUSTOMER SERVICE APPLICANT” as the email subject.  Thank you.